BTTV AT GOAFEST'23: At GoaFest 2023, BTTV'S Managing Editor Siddharth Zarabi caught up with Ravi Santhanam, CMO, HDFC Bank at GoaFest 2023 , and asked him important questions about the role artificial intelligence and other technologies are playing in the banking industry and how they are assisting with daily operations. According to Mr. Ravi Santhanam, HDFC makes substantial use of AI and other technologies to improve the client experience. He says bank has started working with Generative AI as well to getter better and sorted results of complex internal operations. Can we see a digital-only Banks in near future? Ravi Santhanam says technology can help with that. Watch the entire conversation to see how the future of the banking industry will be shaped by digitalization.