GST Portal can now handle 3 lakh taxpayers simultaneously
GSTN augmented the capacity of the gateway from 1.5 lakh to 3 lakh concurrent logged-in taxpayers in June 2020 as a proactive measure to handle the expected sharp surge in indirect tax-related activities on the portal after easing of lockdown

- Nov 8, 2020,
- Updated Nov 8, 2020 3:58 PM IST
The Goods and Services Tax Network (GSTN) Portal now successfully handles almost double the taxpayer traffic for return filing immediately after lockdown. This has been made possible as GST infra has been upgraded to handle up to 3 lakh concurrent logged-in users at a time.
GSTN augmented the capacity of the gateway from 1.5 lakh to 3 lakh concurrent logged-in taxpayers in June 2020 as a proactive measure to handle the expected sharp surge in indirect tax-related activities on the portal after easing of lockdown. Further, the upgrade has enabled GSTN to handle and scale up to 5 lakhs concurrently logged-in taxpayers, if necessary.
This surge was due to the backlog in filing of previous months' returns also for which relaxations were provided to taxpayers in view of the COVID-19 outbreak. The subsequent month also saw increased traffic which was successfully handled by the GST portal.
The data reflects the overall enhancement in efficiency of the GST portal. GSTN undertook a massive exercise to overhaul the software, hardware and platforms that played a significant role in sustaining this huge workload on GST System. GSTN performed removal of redundant processing required for taxpayer requests, optimiesd taxpayer workload management by creating distinct processing pipelines depending upon the size of taxpayer's upload of invoice data, tuning system and database parameters etc.
The Goods and Services Tax Network (GSTN) Portal now successfully handles almost double the taxpayer traffic for return filing immediately after lockdown. This has been made possible as GST infra has been upgraded to handle up to 3 lakh concurrent logged-in users at a time.
GSTN augmented the capacity of the gateway from 1.5 lakh to 3 lakh concurrent logged-in taxpayers in June 2020 as a proactive measure to handle the expected sharp surge in indirect tax-related activities on the portal after easing of lockdown. Further, the upgrade has enabled GSTN to handle and scale up to 5 lakhs concurrently logged-in taxpayers, if necessary.
This surge was due to the backlog in filing of previous months' returns also for which relaxations were provided to taxpayers in view of the COVID-19 outbreak. The subsequent month also saw increased traffic which was successfully handled by the GST portal.
The data reflects the overall enhancement in efficiency of the GST portal. GSTN undertook a massive exercise to overhaul the software, hardware and platforms that played a significant role in sustaining this huge workload on GST System. GSTN performed removal of redundant processing required for taxpayer requests, optimiesd taxpayer workload management by creating distinct processing pipelines depending upon the size of taxpayer's upload of invoice data, tuning system and database parameters etc.