IndiGo's defence on passenger manhandling treads a fine line between self-defence and assault

IndiGo's defence on passenger manhandling treads a fine line between self-defence and assault

After Civil Aviation Minister Ashok Gajapathi Raju asked for a report from DGCA following a case of manhandling of a passenger by IndiGo airlines' staff, IndiGo President Aditya Ghosh has written a letter to the ministry giving a detailed account of the incident.

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BusinessToday.In
  • Nov 8, 2017,
  • Updated Nov 8, 2017 9:48 PM IST

After Civil Aviation Minister Ashok Gajapathi Raju asked for a report from DGCA following a case of manhandling of a passenger by IndiGo airlines' staff, IndiGo President Aditya Ghosh has written a letter to the ministry giving a detailed account of the incident.

In the letter, Ghosh regrets the turn of events saying the staff's response to the situation was completely out of line and did not reflect well on the company's customer service policy. More importantly, Ghosh puts up a defence on the airline's action on the case so far.

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There are three IndiGo staff members who get a mention in Ghosh's letter - Montu Kalra, Juby Thomas and Sahiv Sharma. These are the people involved in the incident. IndiGo has terminated only Montu Kalra's contract. Juby Thomas and Sahiv Sharma have been issued warning letters.

Sahiv Sharma holds Mr Katyal and separates him from an altercation with Juby Thomas. He is seen smiling into the camera while separating the two. Ghosh in his letter writes this is "not something IndiGo would expect from its employees given the seriousness of the situation".

Sharma has been issued a letter of warning. Read the full letter here.

After Civil Aviation Minister Ashok Gajapathi Raju asked for a report from DGCA following a case of manhandling of a passenger by IndiGo airlines' staff, IndiGo President Aditya Ghosh has written a letter to the ministry giving a detailed account of the incident.

In the letter, Ghosh regrets the turn of events saying the staff's response to the situation was completely out of line and did not reflect well on the company's customer service policy. More importantly, Ghosh puts up a defence on the airline's action on the case so far.

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There are three IndiGo staff members who get a mention in Ghosh's letter - Montu Kalra, Juby Thomas and Sahiv Sharma. These are the people involved in the incident. IndiGo has terminated only Montu Kalra's contract. Juby Thomas and Sahiv Sharma have been issued warning letters.

Sahiv Sharma holds Mr Katyal and separates him from an altercation with Juby Thomas. He is seen smiling into the camera while separating the two. Ghosh in his letter writes this is "not something IndiGo would expect from its employees given the seriousness of the situation".

Sharma has been issued a letter of warning. Read the full letter here.

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