Leveraging Insurance Distribution Technology
The aim is to make it easier for the customer while making the entire process smoother
- Feb 18, 2020,
- Updated Feb 20, 2020 3:34 PM IST
Business Today organised a roundtable on Technology and the Future of Insurance Distribution in collaboration with Cloud-based software company Salesforce. It discussed the latest global technological trends in insurance distribution and took a close look at how insurers in India are placed to leverage IT to enhance distribution capabilities.
The panelists included Sachin Goel, Executive Vice President and Chief Technology Officer, Tata AIA Life; Seema Gaur, Executive Director, IFFCO Tokio General Insurance; Mehmood Mansoori, President Shared Services & Online Business, HDFC ERGO General Insurance; Ayan Sarkar, Global Head of Insurance for Salesforce; and Kiran Kumar Kesavarapu, Senior Director - Industry Strategy, Financial Services, Salesforce. Also present were Anand Adhikari, Executive Editor, BT, and Naveen Kumar, Deputy Editor, Money Today. The discussion was moderated by Rajeev Dubey, Editor, BT. Edited excerpts:
I would separate this into two pieces. We have seen some specific product innovations in other markets. Micro-duration products like car-sharing is an example. We have seen Chinese insurers do insurance that lasted one day. There are good case examples that Indian insurers can see and decide if they apply to this market or not.
Business Today organised a roundtable on Technology and the Future of Insurance Distribution in collaboration with Cloud-based software company Salesforce. It discussed the latest global technological trends in insurance distribution and took a close look at how insurers in India are placed to leverage IT to enhance distribution capabilities.
The panelists included Sachin Goel, Executive Vice President and Chief Technology Officer, Tata AIA Life; Seema Gaur, Executive Director, IFFCO Tokio General Insurance; Mehmood Mansoori, President Shared Services & Online Business, HDFC ERGO General Insurance; Ayan Sarkar, Global Head of Insurance for Salesforce; and Kiran Kumar Kesavarapu, Senior Director - Industry Strategy, Financial Services, Salesforce. Also present were Anand Adhikari, Executive Editor, BT, and Naveen Kumar, Deputy Editor, Money Today. The discussion was moderated by Rajeev Dubey, Editor, BT. Edited excerpts:
I would separate this into two pieces. We have seen some specific product innovations in other markets. Micro-duration products like car-sharing is an example. We have seen Chinese insurers do insurance that lasted one day. There are good case examples that Indian insurers can see and decide if they apply to this market or not.