"Can't have just one product in the market"

Philippe Delpech, President of Otis Elevator, talks to Venkatesha Babu about demand for elevators and escalators in a slowing global economy and lessons from India.

In India, unlike any other developing markets, services (to maintain equipment) revenues are growing faster than product sales. It is a trend generally visible in developed markets. I think that's a great success in India.