Leaderspeak

Kan Kunimura built the San Francisco-based CRM company's Japan business.

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Kan Kunimura, Director of Small and Medium Businesses (Asia-Pacific), Zendesk (Photograph by Shekhar Ghosh)Kan Kunimura, Director of Small and Medium Businesses (Asia-Pacific), Zendesk (Photograph by Shekhar Ghosh)
Team BT
  • May 13, 2019,
  • Updated May 15, 2019 9:45 PM IST

Empathy and transparency. Most leaders are visionaries, but there exists a gap between them and the people who work for them. It is because the team is not completely invested in the leader's vision. A transparent leader gains the trust of his team, and empathy builds camaraderie. If leaders can be transparent about their vision and how they plan to achieve it, the team can align their roles and objectives accordingly.

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Empathy and transparency. Most leaders are visionaries, but there exists a gap between them and the people who work for them. It is because the team is not completely invested in the leader's vision. A transparent leader gains the trust of his team, and empathy builds camaraderie. If leaders can be transparent about their vision and how they plan to achieve it, the team can align their roles and objectives accordingly.

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