Leadership Mantras
Top honchos of India Inc. talk on steering businesses against adversity and succeeding
- Sep 30, 2020,
- Updated Oct 2, 2020 10:32 PM IST
Tarun Chugh, Managing Director and CEO, Bajaj Allianz Life Insurance
Conducting our annual business conference each year in May for our top 300 employees would cost us about Rs 1.5 crore. This year, we conducted it on Webex. We only spent Rs 3 lakh and could induct 5,000 people.
Face to face interaction plays a key role in life insurance business. Since that cannot happen, we launched a Zoom-like service, Smart Assist, on our platform in just two months. Under this app-based innovation, the sales agent sends a link to the customer, who can watch the agent's screen, but not vice-versa. The agent can guide the customer through a brochure and fill up the proposal form on his behalf, while he can see what the agent is doing. The company is organising 600-700 meetings everyday via Smart Assist.
We have also identified permanent work from home (WFH) roles and launched second innings of WFH for those, especially women, who wish to join back after a career break and want to stay close to the family too. There will be gig jobs too in which people can join us either as consultants or employees.
Tarun Chugh, Managing Director and CEO, Bajaj Allianz Life Insurance
Conducting our annual business conference each year in May for our top 300 employees would cost us about Rs 1.5 crore. This year, we conducted it on Webex. We only spent Rs 3 lakh and could induct 5,000 people.
Face to face interaction plays a key role in life insurance business. Since that cannot happen, we launched a Zoom-like service, Smart Assist, on our platform in just two months. Under this app-based innovation, the sales agent sends a link to the customer, who can watch the agent's screen, but not vice-versa. The agent can guide the customer through a brochure and fill up the proposal form on his behalf, while he can see what the agent is doing. The company is organising 600-700 meetings everyday via Smart Assist.
We have also identified permanent work from home (WFH) roles and launched second innings of WFH for those, especially women, who wish to join back after a career break and want to stay close to the family too. There will be gig jobs too in which people can join us either as consultants or employees.