ITR filed, refund not received yet? Here's how you can keep a track and what to do when it's late
The department pays an interest of 0.5 per cent pm or 6 per cent pa is paid from April 1 till the date of the credit of the refund.
- Jan 15, 2024,
- Updated Jan 15, 2024 9:56 AM IST
A total of 81.8 million income tax returns have been filed for the assessment year 2023-24 up to December 31, 2023, which was the last date for filing belated returns for the current assessment year. Up on e-verifying or manual verification by sending its acknowledgement to the CPC Bengaluru, the Income-tax department in its endeavour and depending on the complexity of the filed Returns, process expeditiously and refund excess taxes paid, if any, to the taxpayers within a day to 4-5 weeks.
As mentioned, some taxpayers have yet to get their refunds despite filing returns well within the due date. There is a considerable amount of delay in getting due tax refunds. Let us have a look at the reasons for inordinate delays, the resources available to taxpayers and the responsibilities of taxpayers.
Prabhakar K S, founder and chief executive officer of tax advisory firm Shree Tax Chambers, answered the following questions for one's better understanding.
A taxpayer can raise a grievance through the Department’s e-filing portal by using login credentials and also reach out to their Help Desk Numbers. In case the Return is not yet processed or processed but the refund has not yet been issued, he can raise an issue in their ‘Grievances’ section by selecting CPC-ITR, which predominantly deals with ITR-V status, Intimations or Notices under section 143(1), Refund not received, Return processing and among others. Similarly, SBI for Refund failed; the Refund was credited to the wrong account, and the Refund was paid but not credited.
In case of failure of refund, a taxpayer post login to the e-filing portal navigates ‘My Account’ feature, clicks the ‘Service Request’ option and chooses ‘Refund Re-Issue’ request under ‘New Request’ by providing requisite details and e-verify therein.
In addition to the above, he can reach out to the CPC Help Desk numbers at 1800 103 0025, 1800 419 0025, 080-4612 2000 and 080-6146 4700 Monday through Friday between 08.00 am- 08.00 pm. Thus, to avoid undue delays and cumbersome follow-up processes, a taxpayer is advised to keep always updated on his e-filing portal’s-profile details, check departmental communications or e-mails, SMS and ensure prompt action on priority.
A total of 81.8 million income tax returns have been filed for the assessment year 2023-24 up to December 31, 2023, which was the last date for filing belated returns for the current assessment year. Up on e-verifying or manual verification by sending its acknowledgement to the CPC Bengaluru, the Income-tax department in its endeavour and depending on the complexity of the filed Returns, process expeditiously and refund excess taxes paid, if any, to the taxpayers within a day to 4-5 weeks.
As mentioned, some taxpayers have yet to get their refunds despite filing returns well within the due date. There is a considerable amount of delay in getting due tax refunds. Let us have a look at the reasons for inordinate delays, the resources available to taxpayers and the responsibilities of taxpayers.
Prabhakar K S, founder and chief executive officer of tax advisory firm Shree Tax Chambers, answered the following questions for one's better understanding.
A taxpayer can raise a grievance through the Department’s e-filing portal by using login credentials and also reach out to their Help Desk Numbers. In case the Return is not yet processed or processed but the refund has not yet been issued, he can raise an issue in their ‘Grievances’ section by selecting CPC-ITR, which predominantly deals with ITR-V status, Intimations or Notices under section 143(1), Refund not received, Return processing and among others. Similarly, SBI for Refund failed; the Refund was credited to the wrong account, and the Refund was paid but not credited.
In case of failure of refund, a taxpayer post login to the e-filing portal navigates ‘My Account’ feature, clicks the ‘Service Request’ option and chooses ‘Refund Re-Issue’ request under ‘New Request’ by providing requisite details and e-verify therein.
In addition to the above, he can reach out to the CPC Help Desk numbers at 1800 103 0025, 1800 419 0025, 080-4612 2000 and 080-6146 4700 Monday through Friday between 08.00 am- 08.00 pm. Thus, to avoid undue delays and cumbersome follow-up processes, a taxpayer is advised to keep always updated on his e-filing portal’s-profile details, check departmental communications or e-mails, SMS and ensure prompt action on priority.