Deloitte's Mark White lists the tech trends of 2012
In Mumbai recently to unveil his company's report on Tech Trends 2012,
Mark White, Chief Technology Officer of Deloitte Consulting's Technology
practice, discussed some trends with Suman Layak. Edited excerpts
Mark White
In Mumbai recently to unveil his company's report on Tech Trends 2012, Mark White, Chief Technology Officer of Deloitte Consulting's Technology practice, discussed some trends with Suman Layak. Edited excerpts
Machines will talk to machines: When you enter a restaurant, your phone will start searching out people you know. Your hotel or favourite retail store in cities you visit will know you have checked in or are around and will send you discount coupons and offers. Some restaurants have even made their wine lists available on iPads, resulting in a 30 per cent sales increase.
Data goes to work: Information such as how many nights an employee, especially if he/she is married, spends away from home at work will be used to predict which employee is on the verge of quitting. The system can then prescribe what the company can do to retain the employee.
Gamification: Call centre employees will earn points for not only finishing a call within average time, but also coaching their colleagues, seeking their colleagues' help to solve problems, and so forth. By accumulating points, they can get awards and higher compensation.
A slice of the future: In South Korea, a grocer put up photos of vegetables and groceries at train stations, each with its own Quick Response (QR) code. People, while going back home, would simply click photos of the codes using their phones to place their orders, which would be delivered to them after they reached home.
Machines will talk to machines: When you enter a restaurant, your phone will start searching out people you know. Your hotel or favourite retail store in cities you visit will know you have checked in or are around and will send you discount coupons and offers. Some restaurants have even made their wine lists available on iPads, resulting in a 30 per cent sales increase.
Data goes to work: Information such as how many nights an employee, especially if he/she is married, spends away from home at work will be used to predict which employee is on the verge of quitting. The system can then prescribe what the company can do to retain the employee.
Gamification: Call centre employees will earn points for not only finishing a call within average time, but also coaching their colleagues, seeking their colleagues' help to solve problems, and so forth. By accumulating points, they can get awards and higher compensation.
A slice of the future: In South Korea, a grocer put up photos of vegetables and groceries at train stations, each with its own Quick Response (QR) code. People, while going back home, would simply click photos of the codes using their phones to place their orders, which would be delivered to them after they reached home.
