Reader's forum: Dec 23 2012
Your cover story Pulling Punches (December 9) has brought to light the
general feeling of people about reports on various issues from weather
to wealth, even in health.
Timid Reports
Your cover story Pulling Punches (December 9) has brought to light the general feeling of people about reports on various issues from weather to wealth, even in health. Indian equity research reports are, indeed, notoriously timid. The result is that ordinary people are afraid of investing in equities. We should be able to bring about changes in their approach.
Jacob Sahayam, Thiruvananthapuram
Branch Banking's Shortcomings
With reference to your report (The Future Is Here, December 9), retail branches will always play a crucial role in business. However, recent changes have impacted the retail customer's physical presence at branches. Most premium customers avoid visiting branches because branch officials are only interested in selling products, which are profitable for banks. As prudent bankers, we should offer products the customer is likely to find suitable, depending on his financial status and his particular requirement.
Ashok Patel, on e-mail
Rank PSU Banks?
Your coverage of banking sector, (India's Best Banks 2012, December 9) was excellent. It has highlighted the overall poor performance of many PSU banks which are yet to provide satisfactory services to poor and middle-class customers. It is high time that the Reserve Bank of India wakes up. It should periodically rank nationalised banks, on levels of customer satisfaction they provide, similar to KYC norms. Also, there should be an annual appraisal form for customers to fill in on the services of banks with the different parameters clearly set out.
Mahesh Kumar, New Delhi
Lucid Justification
The interview with the Reserve Bank of India Governor, Duvvuri Subbarao, (People are making too much of the finance minister's response, November 25) was very interesting. The governor has presented his viewpoint very lucidly. His concerns on supply response and non-implementation of announced fiscal policies are quite relevant. For growth, the government must address the problems in infrastructure and the power situation immediately. The present state of interest payments as well as the high subsidies are both causes for worry.
G.Venkataraman, Mumbai
Your cover story Pulling Punches (December 9) has brought to light the general feeling of people about reports on various issues from weather to wealth, even in health. Indian equity research reports are, indeed, notoriously timid. The result is that ordinary people are afraid of investing in equities. We should be able to bring about changes in their approach.
Jacob Sahayam, Thiruvananthapuram
Branch Banking's Shortcomings
With reference to your report (The Future Is Here, December 9), retail branches will always play a crucial role in business. However, recent changes have impacted the retail customer's physical presence at branches. Most premium customers avoid visiting branches because branch officials are only interested in selling products, which are profitable for banks. As prudent bankers, we should offer products the customer is likely to find suitable, depending on his financial status and his particular requirement.
Ashok Patel, on e-mail
Rank PSU Banks?
Your coverage of banking sector, (India's Best Banks 2012, December 9) was excellent. It has highlighted the overall poor performance of many PSU banks which are yet to provide satisfactory services to poor and middle-class customers. It is high time that the Reserve Bank of India wakes up. It should periodically rank nationalised banks, on levels of customer satisfaction they provide, similar to KYC norms. Also, there should be an annual appraisal form for customers to fill in on the services of banks with the different parameters clearly set out.
Mahesh Kumar, New Delhi
Lucid Justification
The interview with the Reserve Bank of India Governor, Duvvuri Subbarao, (People are making too much of the finance minister's response, November 25) was very interesting. The governor has presented his viewpoint very lucidly. His concerns on supply response and non-implementation of announced fiscal policies are quite relevant. For growth, the government must address the problems in infrastructure and the power situation immediately. The present state of interest payments as well as the high subsidies are both causes for worry.
G.Venkataraman, Mumbai
