Air India CEO Campbell Wilson Discusses Air India's Turnaround And Growing Market Dominance

In an exclusive interview with Business Today Television's Siddharth Zarabi, Campbell Wilson, CEO of Air India, highlighted the remarkable transformation journey that the airline has embarked upon. Over the past 18 months, Air India has undergone significant changes that have begun to reflect positively in its market share and financial performance. Wilson pointed out that key indicators such as load factors, punctuality, and passenger numbers have shown promising improvements. Market share, has substantially grown from less than 10% at the time of privatization to around 26-27% today, owing to strategic mergers, efficient capacity deployment, and effective acquisitions. Looking ahead, Wilson emphasized that Air India's transformation program aims to enhance economic success by boosting efficiency and productivity. The airline's customer-centric approach remains paramount, with a focus on delivering excellent service, reliability, and affordability. These efforts collectively position Air India for future growth and to represent India on the global aviation stage.