IndiGo makes web check-in mandatory; to charge for check-in at airport

IndiGo will charge a passenger Rs 100 service fee if he or she wants to check-in at the airport counters from Saturday onwards, the airline said in a statement. The aviation ministry had in May made it mandatory for passengers to do web check-in so as to reduce touch points at the airport amid the coronavirus pandemic. Once web check-in is done, the online boarding pass is issued by the airline to the passenger.

"IndiGo has introduced a service fee of INR 100 for check-in at the airport counters effective October 17, 2020," said the statement.

"We encourage all passengers to web check-in as per the Government directive, using our website or mobile app. The check-in fee at the airport counters is applicable on all bookings made, starting from today i.e. October 17, 2020," it noted.

The low-cost carrier said it is committed to take all precautionary measures for a contactless and hassle-free travel experience for its customers.

Scheduled domestic passenger services resumed in India on May 25 after a gap of two months due to the COVID-19 pandemic.

Scheduled international passenger flights continue to remain suspended in the country since March 23 due to the pandemic.

Also read: Woman gives birth to baby boy on Delhi-Bengaluru flight; IndiGo might offer free lifetime tickets

Also read: Dues of IndiGo, SpiceJet, GoAir and AirAsia India to AAI more than doubled in Feb-July period