BPO firms revenue at Rs 32,246 crore in 2010-11

Top business process outsourcing (BPO) companies in the country posted a total revenue of Rs 32,246 crore in 2010-2011, with NYSE-listed Genpact leading the pack at Rs 5,680 crore.

Genpact grew 24 per cent and earned a revenue of Rs 5,680 crore, followed by the BPO arm of Tata Consultancy Services (TCS) which grew 25 per cent with revenue of Rs 3,928 crore, according to data released by industry journal Dataquest.

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After Genpact and the TCS' BPO, Essar group company Aegis BPO grew 28 per cent to occupy the third position among the top 20 Indian BPO companies, with revenue of Rs 2,352 crore, the journal said.

The next seven slots (4 to 10) - were occupied by Wipro BPO (Revenue: Rs 2,249 crore; Growth: 7 per cent), Firstsource Solutions (Revenue: Rs 1,833 crore; Growth: 6 per cent), WNS Global Solutions (Revenue: Rs 1,685 crore; Growth: minus 7 per cent), Infosys BPO (Revenue: Rs 1,545 crore; Growth: 12 per cent), Aditya Birla Minacs (Revenue: Rs 1,518 crore; Growth: 8 per cent), Accenture India (Revenue: Rs 1,436 crore; Growth: 27 per cent) and IBM Global Process Services (Revenue: Rs 1,292 crore; Growth: 7 per cent), it said.

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The journal said the top BPO companies posted revenue of Rs 32,246 crore in 2010-11 (April 2010 to March 2011) maintaining a growth rate of 13 per cent, the same as the previous year.

The number of people employed by top 20 BPO firms went up to 3,11,167 or 12 per cent over the year maintaining a revenue productivity of about Rs 10 lakh per employee a year, it added.