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L&T has gained from its strong positioning across businesses

L&T has gained from its strong positioning across businesses

Presence in financial services and IT strengthens product offering, says Subrahmanyan

Krishna Gopalan
  • Updated Sep 6, 2023 5:12 PM IST
L&T has gained from its strong positioning across businessesPresence in financial services and IT strengthens product offering, says Subrahmanyan
SUMMARY
  • AI, Generative AI and data analytics have been very useful in identifying customers in IT -- that will move to fintech as well
  • While phygital will be important, the presence of a person still matters
  • A lot of lessons from IT have been put to good use

For Larsen & Toubro (L&T), there is significant synergy between its group businesses that has put the company in a strong position. At the Global Fintech Fest held in Mumbai, its CEO and MD S N Subrahmanyan was clear that AI, Generative AI and data analytics have been very useful in identifying and profiling customers. “It worked very well in the IT world and one will see that repeating in the fintech world too,” he said.

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Picking out the case of his finance business, L&T Finance, Subrahmanyan explained how trust was still a very important factor in the business: “Between the farmer and our frontline team that is key. A lot has been spoken digital or not phygital, but the presence of a person is required,” he said. 

To elaborate the extent to which his own businesses have changed, he drew up on LTIMindtree, a technology consulting and digital solutions company, where a sizeable $1.7 billion from the BFSI stream, with digital revenue as a proportion of the total at 65 per cent today coming from over 500 clients. “We have had some very useful learnings from here and with digitalisation at the core, very high benchmarks are now set.”

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Recalling his many visits in the field Subrahmanyan said his presence in financial services with that of IT gives the diversified conglomerate an advantage. “We are seeing monumental changes in rural India and how technology using the mobile, for instance, has worked well.”

Published on: Sep 6, 2023 5:12 PM IST
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