Orders cancelled, shipping delayed, accounts blocked! Flipkart service issues infuriate buyers

Days after its Big Billion Days sale wrapped up, Flipkart has been criticised on social media for cancelling orders indiscriminately. Some netizens are also saying that the company has blocked their accounts.

Netizens took to social media to share screenshots of their cancelled orders. While some have said that they are waiting for a refund, some have been refunded. Some netizens have also said that their orders were shipped days ago, but have not yet been delivered.

Meanwhile, Twitter users have taken up arms against the company, making it one of the top trends at the time of publishing this article.

Just three days into the festive sales, Flipkart and Amazon, which also rolled out their festive sale on the same day, zoomed to the top of the Google Play charts.

Flipkart stated that it recorded over 1 billion customer visits during the festive days and 35 million app downloads in the run-up to the Big Billion Days sale. There were 4 million first-time customers this time, and the platform sold 3 sarees and 2 kurtis every second. Premium mobile phones costing Rs 20,000 and upwards comprising almost 50 per cent of the total mobiles sold, it said. 

Talking to BT, Flipkart said: "With regard to the concerns raised, we investigate each case brought to our attention and take appropriate action, which may include a refund or exchange based on the terms of the purchase. In instances where there is a concern about quality or wrongly delivered items, we also take action against any errant party. We are mindful that customers may be disappointed due to cancellations by sellers due to the high demand for products that may go out of stock. On rare occasions, some accounts may be blocked to safeguard and protect the larger interests of all customers." 

According to a report by RedSeer, e-commerce sites – Flipkart, Amazon, Meesho, Nykaa, Ajio, and Myntra – clocked sales of $3.5 billion in the first four days. RedSeer projected sales of $5.9 billion in the first wave of festive sales.

However, not all went without some hiccups. A user ordered a laptop on Flipkart but received packs of Ghadi detergent instead, while another ordered a drone from Meesho but received potatoes. An Amazon customer ordered an Apple Watch but received a Noise watch instead.

Flipkart is now gearing up for its Big Dussehra Sale 2022 that starts on October 5 and ends on October 8. Like BBD, this sale will roll out discounts and offers on its products.

Also read: Festive sales catapult Flipkart, Meesho, Amazon to the top of Google Play charts

Also read: Ghadi detergent instead of laptop! Flipkart's not-so-great Big Billion Days surprise to IIM-A student