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State Bank of India (SBI) customers are irked with the bank's Yono (You Only Need One) app which has been down since yesterday. Customers are taking to social media to express the distress that the app is causing in carrying out transactions. Check out reactions here.
New updated #SBIYONO app is designed to work during non-working hours & over the weekends & if you are lucky enough then working hours and weekdays too@TheOfficialSBI pic.twitter.com/SgL5wUktjT
Waseem M. Mohammed (@MMWaseem80) December 3, 2020
After Scam 1992
Ali Abbas (@AliRemarks) December 3, 2020
SBI is under maintenance since forever.
#Scam1992 #SBI #SBIYONO pic.twitter.com/42yHE9G8iW
Guess this is one of those bad days for @TheOfficialSBI where even a OTP on #sbiyono doesnt work. But there are no messages , no updates on social media about whats working and by when things are up. If I cant rely on a bank to communicate then I cant rely on it at all
Koel (@thisiskoel) December 2, 2020
@TheOfficialSBI Yono App is not working since 3 days. Have never seen any outage like this for 3 days. Is it #IBM or #TCS managing these systems? Definition of P1 has been changed.#SBIYONO
Srikanth Popuri (@Srikanth_Popuri) December 3, 2020
@TheOfficialSBI Your BM says 80% of bank operations can perform online and when I use it, it takes 1 hour almost to perform a single operation.
Pankaj Gadkar (@PankajGadkar) December 3, 2020
at least do care for User Experience.#consumerbehavior #banking #SBI #SBIYONO #DineshKumarKhara #DigitalIndia
Sbi branches be like "lunch ke baad " and #SbiYono app be like "maintenance ke baad" @TheOfficialSBI
Prathviraj P Shenoy (@PiratedDosa) November 29, 2020
Lunch time khatam hua ho to batana #M005 kab hatega? Ya fir Harshad bhai ko batana padega #SBIYONO @TheOfficialSBI
Yash Thakkar (@yashthakkar7823) December 3, 2020
We request our esteemed customers to bear with us as we work towards restoring YONO SBI app to provide for an uninterrupted banking experience.#SBI #StateBankOfIndia #ImportantAnnouncement #InternetBanking #OnlineSBI pic.twitter.com/7Qykf85r85
State Bank of India (@TheOfficialSBI) December 3, 2020
Amid the social media outrage over the app's malfunction, SBI has assured customers that they're fixing the app. SBI said in a tweet today, "We request our esteemed customers to bear with us as we work towards restoring YONO SBI app to provide for an uninterrupted banking experience."
Last month also, SBI customers faced technical issues. At that time, SBI wrote on Twitter, "We regret the inconvenience caused. There are intermittent connectivity issues with our Servers. Kindly bear with us as our team is on the job to resolve the issue at the earliest. In the meantime, we suggest you to use our other digital channels."
Meanwhile, in a rare move, the RBI has cracked down on HDFC Bank for frequent outages in its internet and mobile banking. The private sector lender has been ordered to halt all upcoming digital activities and not issue any new credit cards.
Also Read: SBI YONO App shows 'error M005'; faces customers' ire on Twitter
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