Go First to refund money of tickets as airline files for bankruptcy: What you need to know

Low-cost airline Go First’s announcement of bankruptcy has caused severe panic among passengers. The airline also said in a statement that its flights will remain suspended from May 3-5.

“We regret to inform you that due to operational reasons, Go First flights scheduled for May 3-5, 2023 have been cancelled. We apologise for the inconvenience caused by the flight cancellations,” the airline said in its statement.

The passengers of Go First airline, who booked flights for the above-mentioned dates will receive a full refund, the airline said in a statement.

“A full refund will be issued to the original mode of payment shortly. We acknowledge the flight cancellations might have disrupted your travel plans and we are committed to providing all the assistance we can,” the airline added.

Furthermore, the airline has provided a detailed FAQ showing how customers can get refunds for cancelled flights.

Booking via Go First website

The airline said that passengers who booked directly via the airline’s website will get a refund processed to their source account.

“The refunds will be processed to the respective modes of payment. We shall keep you updated on the proceedings. Thank you for your understanding,” the airline said.

Booking via online travel aggregators

Go First said that passengers who purchased tickets via online travel agencies will also receive a reimbursement in their original account. Customers can, however, contact the online travel aggregator for more information if a refund is not provided.

The airline also clarified that it won’t be able to reschedule/transfer customer’s tickets to any other airlines. “Dear Go First Flyer, we sincerely regret the inconvenience caused to you due to the event of flight cancellation, on account of unavoidable operational issues. We regret that we cannot reschedule/transfer your ticket to any other airline,” Go First said.

It also mentioned that the tickets won’t be rescheduled to any other dates due to unavailability. The airline also added that it won’t be able to make any changes or special requests for their existing bookings.

Go First will further give refunds to source accounts of customers against cancelled flights.

Go First CEO Kaushik Khona said that the airline has filed an application for voluntary insolvency resolution proceedings before the National Company Law Tribunal (NCLT). The airline has been facing a financial crunch due to non-supply of engines by Pratt & Whitney that forced the grounding of 28 of its planes.

Also Read: Go First files for voluntary insolvency resolution before NCLT, looking for investor to resume domestic ops