Banks received 3.70 lakh complaints in 5 years; SBI tops in PSBs list, says a report

Over 3.70 lakh complaints have been received by the banking ombudsman during last five years with highest number of complaints, 1.02 lakh, against State Bank of India (SBI), reveals an RTI response.

The data received shows that 3,70,543 complaints have been received by 15 banking ombudsman during 2009-10 to 2013-14.

During 2013-14, 76573 complaints have been received against public sector banks, private banks and foreign banks operational in the country with maximum number of complaints, 21,206, against largest bank SBI, it says.

Punjab and Sind bank recorded least number of complaints during the year in the Public Sector Banks category.

"Among the foreign banks operational in the country Standard Chartered recorded highest number of 3357 complaints during the year while the least number of complaints were against BNP Paribas, State Bank of Mauritius and JP Morgan Chase Bank National Association with one complaint each", the response to Ramesh Sharma said.

"In the private bank category, ICICI Bank recorded highest number of complaints during 2013-14 with 5325 complaints against it while the least number of complaints were against Nainital Bank with just 15 complaints during the year", it said.